Community and rules

Live shopping

Bids, flash sales and instant purchase

Long auctions

Bids that last days or weeks, open outside the live stream

Shipping & delivery

Costs, weight tiers, timelines and tracking

Fees & rates

Commissions, shipping costs and VAT

Buyer Protection

Coverage, refunds and mediation

Payments and billing

Payment methods, charges and invoices

Returns & disputes

Refunds, claims and resolutions

Subscriptions

Private shows and premium access

For sellers

Shows, products, commission and store

Shipping policy for sellers

Deadlines, cancellations and penalties

How to stream

Technical setup and broadcasting

Wallet & finances (seller)

Payments, penalties and tax reports

Account management

Profile, password and personal data

TOP Stores and rankings

How store and seller scores are calculated

Frequently asked questions

Most common questions